Terms and Conditions

1. Definitions

In this Agreement:

Australian Consumer Law or ACL means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as applied in Queensland.

Course means the online lash extension training course supplied by us, including any modules, videos, resources, downloadable materials, support, assessments, templates, live sessions, replay content, and any included bonus content, as described on our website or checkout page.

Course Start Date means: the date stated by us for a cohort-based course; or

for a self-paced course, the date we first provide you with access to the Course platform,unless we notify otherwise in writing.

Fees means the total price payable for the Course, including any deposit, instalments, and other amounts stated at checkout.

Platform means any website, portal, app, learning management system, private group, or third-party software used to deliver the Course.

Week 3 means 11:59 pm AEST on the day that is 21 calendar days after the Course Start Date, unless a different date is expressly stated in your enrolment confirmation.

2. Scope of this Agreement

2.1 This Agreement governs your enrolment in and use of the Course.

2.2 This Agreement applies together with:

(a) the course sales page and checkout terms;

(b) any payment plan terms provided at checkout;

(c) our privacy policy; and

(d) any reasonable written policies, platform rules, or course participation rules we notify to you.

2.3 If there is any inconsistency, this Agreement prevails to the extent of the inconsistency, except where the ACL or other non-excludable law requires otherwise.

3. Nature of the Course

3.1 The Course is an online educational training program designed to teach lash extension theory, techniques, business or related knowledge, as described by us from time to time.

3.2 Unless expressly stated in writing:

(a) the Course is not a government-accredited qualification;

(b) completion of the Course does not guarantee employment, licensing, registration, income, profit, clientele, or business success;

(c) we do not guarantee that completion of the Course alone will satisfy every legal, insurance, health, safety, or local council requirement that may apply to you in your location or business activities.

3.3 You are responsible for ensuring that your use of the skills taught in the Course complies with all laws, health requirements, business requirements, insurance requirements, and industry obligations that apply to you.

4. Eligibility and Enrolment

4.1 By enrolling, you warrant that:

(a) the information you provide is true, correct, and complete;

(b) you are at least 18 years old, or you have the consent of a parent or legal guardian;

(c) you are enrolling for lawful personal, educational, or business purposes; and

(d) you have the necessary device, internet access, email address, and basic digital literacy required to access the Course.

4.2 We may refuse or cancel an enrolment where reasonably necessary, including where:

(a) payment is not received or is reversed;

b) you provide false or misleading information;

(c) your conduct is abusive, unlawful, threatening, discriminatory, defamatory, or disruptive; or

(d) we reasonably believe your participation may cause harm to us, our staff, contractors, students, systems, or brand.

4.3 If we refuse enrolment before access is granted, we will refund any Fees paid, less any non-refundable third-party payment processing charges only where permitted by law and clearly disclosed at the time of purchase.

5. Fees and Payment

5.1 You must pay the Fees in the amount and by the method stated at checkout.

5.2 Where a payment plan is offered:

(a) you remain liable for the full Fees unless this Agreement expressly provides otherwise;

(b) you authorise us and/or our payment processor to process instalments on the agreed dates;

(c) missed or failed payments may result in suspension of access until arrears are paid.

5.3 Unless required by law, Fees are not refundable except as expressly stated in this Agreement.

5.4 You are responsible for any bank fees, chargeback fees, or failed payment fees charged by your payment provider, to the extent permitted by law.

5.5 If any amount remains unpaid after the due date, we may:

(a) suspend access to the Course;

(b) withhold certificates of completion;

(c) require immediate payment of overdue amounts; and/or

(d) recover reasonable collection costs actually incurred, to the extent permitted by law.

6. Course Access and Delivery

6.1 We will provide access to the Course via the Platform after payment is confirmed, or in accordance with the payment plan terms.

6.2 We may update, improve, reorganise, substitute, or remove minor elements of the Course where this does not materially reduce the overall value of the Course.

6.3 We may use third-party providers to host or deliver parts of the Course, including video hosting, payment processors, webinar platforms, private communities, and learning systems.

6.4 We do not guarantee uninterrupted or error-free access to the Platform. Temporary interruptions may occur for maintenance, upgrades, outages, or matters outside our reasonable control.

6.5 Where live sessions are included:

(a) session times may be changed on reasonable notice;

(b) sessions may be recorded, unless we advise otherwise;

(c) if you cannot attend live, replay access may be provided if included in your enrolment.

7. Student Responsibilities

7.1 You must:

(a) participate respectfully and lawfully;

(b) follow all course instructions, health and safety guidance, and reasonable directions we provide;

(c) maintain the confidentiality of your login details;

(d) ensure your equipment and internet access are sufficient to use the Course;

(e) independently assess whether techniques taught are appropriate for your clients, models, or business circumstances.

7.2 You must not:

(a) share your login, password, or Course access with any other person;

(b) copy, record, reproduce, republish, upload, post, transmit, sell, sublicense, distribute, or exploit the Course content except as permitted by this Agreement or law;

(c) represent our material as your own;

(d) use the Course or our intellectual property to create a competing course, training package, or substantially similar commercial product;

(e) engage in harassment, bullying, discrimination, intimidation, or disruptive behaviour in any Course environment.

8. Withdrawal, Cooling-Off, Cancellations and Refunds

8.1 Contractual cooling-off / withdrawal period

We offer a contractual withdrawal option allowing you to withdraw from the Course up to the end of Week 3.

8.2 To withdraw under clause 8.1, you must:

(a) notify us in writing by email before the end of Week 3; and

(b) clearly state that you wish to cancel your enrolment.

8.3 Withdrawal up to Week 3

If you validly withdraw under clause 8.1:

(a) your enrolment will be cancelled;

(b) your Course access may be removed on or after the date of cancellation; and

(c) a cancellation fee of AUD $500 will apply.

8.4 Amount refundable before end of Week 3

If you withdraw before the end of Week 3, we will refund the amount you have paid less the $500 cancellation fee, within a reasonable time.

8.5 Withdrawal after Week 3

If you withdraw after Week 3, the Course is non-refundable, and:

(a) no refund will be payable for amounts already paid; and

(b) if you are on a payment plan, the balance of the Fees remains payable unless we agree otherwise in writing.

8.6 No change-of-mind refund after Week 3

After Week 3, cancellation for change of mind, change in personal circumstances, lack of time, loss of interest, business closure, or failure to participate does not entitle you to a refund.

8.7 Access not used

Failure to log in, participate, attend live sessions, submit work, complete modules, or make use of the Course does not entitle you to a refund.

8.8 Refunds required by law

Nothing in this Agreement excludes, restricts, or modifies any right or remedy you may have under the ACL or any other law that cannot lawfully be excluded, including any remedies that may apply if our services fail to meet applicable consumer guarantees.

8.9 Chargebacks

You agree to contact us first to attempt to resolve any payment dispute before initiating a chargeback. This clause does not limit any right you may have under law or under your card scheme rules.

9. Consumer Guarantees and ACL

9.1 Our services come with consumer guarantees that may apply under the ACL.

9.2 To the extent required by law, we will provide services:

(a) with due care and skill;

(b) that are reasonably fit for any disclosed purpose or expected result where the ACL applies; and

(c) within a reasonable time where no time is fixed.

9.3 Nothing in this Agreement is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded.

9.4 To the extent permitted by law, where a guarantee or condition is implied into this Agreement and liability may lawfully be limited, our liability is limited in the manner permitted by law.

10. Rescheduling, Suspension, and Course Changes

10.1 We may postpone, reschedule, update, or replace part of the Course where reasonably necessary due to staffing issues, illness, technical issues, low enrolments, business needs, safety concerns, or events outside our reasonable control.

10.2 If we cancel the Course before substantial delivery begins and cannot provide a reasonable substitute, we will provide a refund of the unused portion of the Fees or another remedy required by law.

10.3 We may suspend your access if:

(a) Fees are overdue;

(b) you breach this Agreement;

(c) we suspect unauthorised sharing of content or logins; or

(d) your conduct creates legal, reputational, safety, or operational risk.

11. Termination by Us

11.1 We may terminate this Agreement immediately by written notice if:

(a) you commit a serious breach of this Agreement;

(b) you infringe our intellectual property rights;

(c) you engage in abusive, threatening, unlawful, discriminatory, defamatory, or dishonest conduct;

(d) you share course materials or access without permission; or

(e) a chargeback or payment reversal occurs and remains unresolved.

11.2 If we terminate for your breach:

(a) your access to the Course may cease immediately;

(b) Fees already paid are not refundable, except to the extent required by law; and

(c) any unpaid Fees that have already fallen due remain payable.

11.3 Before terminating for a non-serious breach, we will usually give you a reasonable opportunity to remedy the issue, unless immediate action is reasonably necessary.

12. Intellectual Property

12.1 All intellectual property rights in the Course, Platform content, videos, text, graphics, branding, manuals, templates, worksheets, downloads, recordings, methods, and materials remain owned by or licensed to The Lash Academy.

12.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Course materials for your own personal learning and internal business use only, subject to this Agreement.

12.3 You must not:

(a) reproduce or distribute Course content;

(b) sell or share Course materials;

(c) use the materials to teach third parties except as expressly permitted;

(d) copy our branding, teaching structure, downloadable resources, or substantial parts of the Course for commercial reuse.

12.4 Any feedback, suggestions, testimonials, comments, or ideas you provide may be used by us without compensation, provided we comply with privacy law and any applicable consent requirements.

13. Recordings, Community Areas and Testimonials

13.1 If the Course includes group coaching, webinars, live Q&A sessions, or community spaces, you acknowledge that:

(a) your name, image, voice, questions, comments, and shared content may appear in recordings or community areas;

(b) we may record sessions for delivery, training, quality assurance, replay access, or internal business purposes.

13.2 We will not use your testimonial, review, image, or identifying content in public marketing without any consent required by law.

13.3 You are responsible for ensuring any content you post does not infringe another person’s rights or breach confidentiality, privacy, or law.

14. Health, Safety and Practical Application

14.1 The Course may include theory, demonstrations, suggested product information, hygiene guidance, application methods, business tips, and practical techniques.

14.2 You acknowledge that lash services involve close-contact beauty work and may carry risks if performed incorrectly, including irritation, allergic reactions, injury, poor retention, or unsatisfactory results.

14.3 You are responsible for:

(a) obtaining appropriate products, insurance, patch testing protocols, hygiene practices, and any model/client consent documents you require;

(b) using your own judgment and any appropriate professional guidance before applying techniques to another person;

(c) complying with product instructions, manufacturer directions, workplace health and safety requirements, and any laws applicable to your services.

14.4 The Course is educational in nature and does not replace your responsibility to exercise proper care, skill, hygiene, and professional judgment in practical lash work.

15. No Earnings or Business Outcome Guarantee

15.1 We do not guarantee any particular business, financial, social media, marketing, employment, certification, licensing, or client results from the Course.

15.2 Any examples, case studies, testimonials, or student stories are illustrative only and are not promises of future performance or outcomes.

16. Website, Technology and Third-Party Platforms

16.1 We may use third-party providers for checkout, email, community groups, learning delivery, and payment processing.

16.2 We are not responsible for losses caused by:

(a) your internet failure;

(b) your device incompatibility;

(c) third-party platform outages outside our reasonable control;

(d) unauthorised access caused by your failure to keep login details secure.

16.3 You must not attempt to interfere with, hack, scrape, reverse engineer, disrupt, or gain unauthorised access to any part of the Platform.

17. Privacy and Personal Information

17.1 We may collect, use, store, and disclose your personal information for purposes including:

(a) enrolment and identity verification;

(b) payment processing;

(c) Course delivery and administration;

(d) student support;

(e) legal compliance;

(f) marketing where permitted by law or consented to by you.

17.2 By enrolling, you consent to us communicating with you electronically regarding the Course.

17.3 Our handling of personal information is also governed by our privacy policy, as updated from time to time.

18. Complaints and Dispute Resolution

18.1 If you have a complaint, you should first contact us in writing at:

Email: [email protected]

18.2 We will aim to acknowledge your complaint within a reasonable time and attempt to resolve it in good faith.

18.3 If a dispute cannot be resolved informally, the parties agree to attempt good-faith negotiations before commencing court proceedings, except where urgent interlocutory relief is reasonably required.

18.4 Nothing in this clause prevents either party from:

(a) taking action in a court or tribunal of competent jurisdiction; or

(b) exercising any rights available under the ACL or other applicable law.

19. Liability

19.1 To the maximum extent permitted by law, we are not liable for any indirect, consequential, special, exemplary, or incidental loss, including loss of profits, loss of business opportunity, loss of goodwill, or loss of data.

19.2 To the extent permitted by law, we are not liable for any loss arising from:

(a) your misuse of the Course content;

(b) your failure to follow instructions or safety guidance;

(c) your business decisions, client work, pricing, marketing, or service delivery;

(d) third-party products or services not supplied by us;

(e) events outside our reasonable control.

19.3 Where liability cannot lawfully be excluded, our liability is limited to the maximum extent permitted by law.

19.4 Nothing in this Agreement excludes liability for:

(a) rights and remedies under the ACL that cannot be excluded;

(b) fraud;

(c) any other liability that cannot lawfully be excluded.

20. Indemnity

20.1 To the extent permitted by law, you indemnify us against claims, losses, liabilities, damages, costs, and expenses arising from:

(a) your breach of this Agreement;

(b) your unlawful use of the Course;

(c) your infringement of intellectual property rights;

(d) injury, loss, or damage caused by your practical application of Course content in your business or on third parties,

except to the extent caused or contributed to by our negligence, breach of law, or breach of this Agreement.

21. Force Majeure

21.1 We are not responsible for delay or failure to perform to the extent caused by events beyond our reasonable control, including illness, pandemic impacts, cyber incidents, utility outages, natural disasters, governmental action, industrial disputes, war, civil unrest, or third-party platform failure.

21.2 Where such an event occurs, we may suspend, delay, modify, or reschedule affected parts of the Course for the duration reasonably required.

22. Notices

22.1 Notices under this Agreement must be given by email to the email address provided by the relevant party, unless another method is agreed in writing.

22.2 You are responsible for keeping your contact details current.

23. General

23.1 Entire agreement

This Agreement constitutes the entire agreement between the parties regarding the Course, except for any non-excludable rights under law.

23.2 Variation

We may amend this Agreement from time to time by publishing an updated version on our website or Platform. Any material change affecting existing students will apply prospectively and on reasonable notice, and will not override your non-excludable rights or operate unfairly.

23.3 Severability

If any provision is held invalid, illegal, or unenforceable, it will be severed and the remaining provisions will continue in full force.

23.4 Waiver

A failure or delay to exercise a right does not waive that right.

23.5 Assignment

You may not assign or transfer your rights under this Agreement without our written consent. We may assign this Agreement as part of a business restructure, sale, or transfer, provided your rights are not materially reduced contrary to law.

23.6 Governing law

This Agreement is governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and courts competent to hear appeals from them.

24. Contact Details

The Lash Academy

ABN: 52 824 097 649

Email: [email protected]

Website: https://thelashacademy.lasheswithange.com/beginner-lash-course-page

25. Acceptance and Signatures

25.1 By purchasing, enrolling in, accessing, or using the Course, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

25.2 Where this Agreement is signed by the parties, it will take effect on the date of the last signature, unless a different commencement date is stated in this Agreement.

25.3 This Agreement may be accepted electronically, including by:

(a) electronic signature;

(b) ticking an acceptance box at checkout;

(c) responding by email confirming acceptance; or

(d) any other electronic method permitted by law.

25.4 The parties agree that electronic signatures and counterparts are valid and binding to the extent permitted by applicable law.